Blumenbecker has employees in production at the Miele Professional Competence Centre.

Miele Professional uses customer portal Digital solution in maintenance

The common capacity of washing machines for private households is between six and nine kilograms. In the commercial sector - for hospitals or hotels, for example - other devices are used. These appliances are able to wash up to 32 kilograms of laundry at a time. Such appliances are developed and produced at Miele Professional's competence center in Lehrte, Germany, among other places.

Carsten Manthey, service technician at Blumenbecker Industrie-Service GmbH, carries out maintenance, testing and servicing for cranes, load handling attachments, ladders and much more at the Miele plant in Lehrte. There is a test certificate for each individual piece of equipment, which must be presented in the event of a possible audit. "Test certificates in paper form meant a lot of work. Everything had to be looked through by hand. That was tedious," says Michael Arning, Head of Maintenance Lehrte Plant Business Unit Professional, adding, "now I have an overview - quickly, without gaps and without errors."

He has been using the customer portal since October 2020. Now all it takes is a few clicks and he always has an overview of the maintenance and inspection status of his equipment.

For more information, read the article in our company magazine SOLUTIONS.